Most new, unopened items may be returned within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our mistake (For example: You received an incorrect or defective product). Expect to receive your refund within four weeks of handing your package to the return shipper, however, in many cases you will receive your refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we have received it (3 to 5 business days), and the time it takes your financial institution to process our refund request (5 to 10 business days). Exceptions for Returns Digital download purchases are non-refundable. Once purchased, these files are immediately available for your use. Because of this no refunds can be issued for digital product purchases